15/01/2019 0 Comments
How to Choose a Reliable Carpet and Furniture Cleaning Company in Edmonton
Whenever you are looking for a reliable provider of carpet and furniture cleaning services, you are faced with a myriad of choices here in Edmonton. How does one decide on a reliable company for one’s cleaning requirements? Here are a few tips that may help in your decision making process.
Google reviews are a great place to start. What are past customers saying? Their experience is a good barometer for future experience. Were they satisfied with the workmanship? Did they show up on time? Were they respectful and polite to the customers? Was it a good experience for the customer? Did they honour their quote? If there was a comment that was not favorable, did the company address the situation and attempt to find a solution?
Experience: You want to know that the company you are trusting with one of your valuable assets has the experience to perform the work to the highest standards. Their website will often indicate how long they have been in business. If a carpet and furniture cleaning company has been around for a number of years, it is usually a positive indicator of reliability. Are they licensed and insured?
One of the things about carpet and furniture cleaning is that there are permanent stains, and stains that may have been removable soon after a spill can become permanent after sitting for an extended period of time. Occasionally, there are deeply imbedded stains that can wick up as carpets dry, and this should be brought to the attention of you, the customer. An experienced carpet and furniture cleaning technician will normally inform a customer of these possibilities.
How do they treat you on the phone when you are looking to book their services? If that isn't a good experience, it may be an indicator of their attitude towards their customers.
When you are looking for a cost estimate, do you like surprises? I sure don't. Most companies can give you a fairly accurate quote over phone based on the information you provide, but not all companies are forthcoming. The cost can vary depending on size of the job and the soiling conditions and stains. While it is an estimate, you should ask the company if beyond GST there are any hidden costs. Are there energy charges or disposal charges and if so, how much? Will they confirm the price of the job just prior to beginning the work? Remember that your quote will be based on the information provided. Good information will lead to a fairly accurate quote.
This leads us to the second consideration which is the quote itself. If you assume all carpet and furniture cleaning companies are the same, then you would assume they would all charge the same. Nothing could be further from the truth. In fact, there is usually a good reason for price differentials. If you get a quote that seems too good to be true, you are probably going to find that the cost goes up substantially after the work is completed, or that the work was done so rapidly that the results are substandard. There are invoice writers who are there to give you a cheap invoice with little concern for results. A reliable company will take the time to do the work correctly, and that takes time. A reliable company will pre-treat carpets, furniture, and not just the stains. They will work on traffic areas and clean to the conditions. This can take extra time, so paying a reliable carpet cleaning company a fair price for the time involved pays off with great results and a satisfied customer experience. Here at A-One Steamagic, we take the time to do the job correctly. We recently did carpet cleaning for an elderly lady who had been using a carpet cleaning company (who will remain nameless) for years and explained that the soiling in her living room was permanent and not removable. It wasn't permanent. The previous company did not take the time to clean it thoroughly, nor had they given the area a proper pre-treatment, but they were quick, and they were cheap. Just something to consider.
What system are they using? Most carpet and furniture manufacturers recommend steam cleaning, using either a truck-mounted unit for most homes and businesses or a portable steam cleaning unit for high-rise apartments. This is not to disparage other methods, but steam cleaning is considered overall the most reliable and efficient system.
At A-One Steamagic, we try to treat our customers the way we would want to be treated. I hope this advice is useful in your search. Have a great day. Call us today.